Specialist in sales, management and leadership, customer service, training and sports coach development

"Bonar Yarns is primarily a manufacturing company and our customer service is an essential link between our own production facilities and our customers. SMART Way Forward were asked to deliver a training programme focussed on improving our service, communication skills and helping staff make best use of their time. This they have achieved through a series of onsite training sessions. The results have been excellent with great feedback from staff and customers. We would certainly recommend SMART Way Forward to other organisations where communication with customers is key to a successful business." Bryn Lee Commercial Director, BONAR YARNS www.bonaryarns.com

"Nadeem has been a member of Shaftesbury Barnet Harrier for over 25 years. During this time, he has been an active middle and long distance athlete for the club and over the last eight years, has progressed to become a very successful and respected athletics coach and mentor. Nadeem from SMART Way Forward has excellent organisational skills, is very professional in his approach and has boundless energy and enthusiasm towards everything he does!" Philip Cunningham Hon Club Secretary, Shaftesbury Barnet Harriers www.sbharriers.co.uk