SMART Training

At SMART Way Forward we understand that not everyone likes being taught, so we make all our training courses relevant, interactive, enthusiastic and fun!

All our sales training/customer service training courses are relevant for internal and external staff. Each workshop/training course delivered includes a fully researched powerpoint presentation delivered by an experienced consultant, together with a number of fun scenario type exercises which help your staff relate to genuine every day situations they are likely to face. This helps to encourage the learning process, as it makes the training real and relevant to the delegates.

Some organisations also like us to deliver their internal Induction Training programmes for when they take on new employees. Again, this is not a problem. After the employee/employees have had a couple of days of your own internal procedural training, which may include company history, processes, procedures, their job/role description, health and safety, tour of premises and factory, HR administration, etc...we will then spend the next three days delivering bespoke job specific sales/customer service training to them, either on site at our premises or at the SMART Way Forward offices / Training and conference facilities in Hertfordshire.

As part of our offering, we also help you plan an effective ongoing training programme, which we can deliver for you over a period of either 1 month, 3 months, 6 months, 9 months or 12 months. This can either be a half day of training, a full day of training, or a combination of both - which we will then schedule in and deliver for you. This then ensures that your staff have all the skills required, plus they are regularly refreshed and tested. This also makes it easier for management teams to identify areas for further ongoing training, learning and skills development.

SMART Way Forward were appointed by Tiger Turf UK, one of the leading manufacturers and suppliers of synthetic sports surfaces, to deliver a 12 x module customer service training programme for all their internal/external staff based in the UK, over a period of 6 months. In order to deliver this programme successfully, SMART Way Forward delivered 2 x half day training workshops per month. The programme was bespoke and tailored specifically for Tiger Turf. At the end of the programme, all the staff would need to complete a written test to show their full understanding and competency for every module covered.

In addition, all 6 of their senior Management team were also put through the SMART 3 Day Intensive Management and leadership programme. In total there were 3 x Intensive courses run by SMART Way Forward, each placing 2 x managers in any one session, over a 3 day intensive block of consecutive management training.

The work delivered by SMART Way Forward included:

• SMART Way Forward successfully delivered a 12 x module customer service training programme to 9 x internal/external staff at Tiger Turf UK.
• The team were randomly monitored every month with a serious of 'mystery shop' style calls to gauge how well the sales/customer service team were putting theory into practice.
• All of the customer service team passed their end of programme tests with flying colours
• All 6 x senior managers successfully completed the SMART 3 day Intensive Management and Leadership training programme.
• Framed SMART Certificates of attendance and completion were given to all the Tiger Turf UK staff who successfully completed their training with SMART Way Forward

Customer Service Training programme workshops:

• Consistently delivering excellent customer service

• Understanding your company USPs

• Effective telesales skills {no link}

• Professional management /organisational skills {no link}

• Delivering the perfect sales pitch {no link}

• Using the right communication at the right time

• Balancing your workload

• New business development/cold calling

• Body language/Q4 customer behaviours

• Managing your sales database

• Using social media for business

• Standing out from your competitors

SMART 3 Day Intensive Management and Leadership Programme workshops:

• Identifying individual learning styles and personality types

• People Management

• Strategic man-management {no link}

• Managing change within your team/business {no link}

• Organisational skills/time management

• Prioritising your workload

• Conflict management

• Understanding individual & team boundaries {no link}

• Developing a focused team with the right skill set

• Leading from the front, managing by example

• Performance management {no link}