Management and Leadership training courses
Observation and constructive feedback
There is no such thing as negative criticism, just positive constructive feedback. However, how you observe this and relay this back to the individual/ team is essential if you want to maintain professionalism, standards and respect at all levels. It is vital to stick to the facts and not be drawn into emotional responses or reactions. In the same way, it is just as important to identify key areas for development within the team and explain how performance can be consistently improved.
For further information about our courses, or to book, please contact the team at SMART Way Forward on +44 (0) 1438 227563 or +44 (0) 7980 300169. Alternatively, please email info@smartwayforward.co.uk
More management and leadership courses:
Appraisals, reviews and personal development
Building productive, reliable focused teams
Effective Communication skills (written and verbal)
Delivering presentations and conducting meetings
Developing effective interpersonal skills
Recognising your management style
Interviewing techniques and recruitment skills
Effective leadership and management skills
Managing teams and individuals effectively
Observation and constructive feedback
How to motivate your team
Office and field-based training
Organisational skills (management level)
People management skills
Praise, recognition and motivation
Realistic forecasting and goal setting
Conflict management
Running effective team meetings
Training the trainer
Understanding and analysing KASH (Knowledge, Attitude, Skills, Habits)
Creating a focused sales team
Understanding learning styles, personality types and body language












